Pay Range 26 to 30
We are seeking a Client Support to join the company, a premier supplier, Zebulon, NC
While working in this clean, climate-controlled facility you will have the opportunity to be directly involved in the evolution of the industry. The position offers competitive compensation, comprehensive benefits options (medical insurance with BlueCross and BlueShield, 401k through Principal Financial and more!). Come work for a company that has been consistently recognized among the Best & Brightest Companies to Work For. Immediate interviews are available, apply today!
Description:
• Identify, manage, escalation, and resolve technical issues. Install and configure software, print drivers, utilities, etc. to be utilized on workstations and computer networks.
• Troubleshoot all information technology issues, including software, hardware, and networking. Monitor installed systems, identify problems, and take corrective action.
Requirements:
• 3 - 5 years of related work experience, or an equivalent combination of education and experience.
• 3 - 5 years of customer service experience.
• Excellent communication skills.
• The ability to work in a team environment and commit to a flexible work schedule.
Preferences (not required):
• 3-5 years technical experience a plus.
• Previous experience troubleshooting desktop, printer and notebook issues.
• Very strong user and support of MSOffice.
• What are three MUST HAVE skill sets (technical) that are required?
• Software Systems Proficiency
• Ability to install, configure, troubleshoot, and maintain operating systems
• issues.
• Basic knowledge of TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting.
• Ability to diagnose connectivity issues and work with networked devices.
• Understanding of remote desktop tools (e.g., RDP, Teams, LogMeIn).
• Soft Skill requirements (team fit/personality requirements)? Strong Communication Skills
• Ability to clearly explain technical issues to non-technical users.
• Active listening to understand user problems accurately.
• Written communication skills for documenting issues and resolutions in tickets.
• Patience / Empathy (enterprise support)
• Staying calm and supportive, especially when users are frustrated or under
• pressure.
• Demonstrating empathy builds trust and improves the overall support
• experience.
• Important when guiding users through troubleshooting steps.
• Ability to analyze issues, identify root causes, and implement effective
• solutions.
• Thinking on your feet when new or unfamiliar problems arise.
• Balancing urgency with a methodical troubleshooting approach.
• Bachelor’s preferred but not required. A+ or any Microsoft certification is preferred.
• If onsite, please list the location.
• See job posting details
The Company is an Equal Opportunity Employer and is committed to creating an equitable and inclusive environment for all.
