Acro Service Corp. (Acro) is a one of the largest U.S. staffing firms providing professional, engineering and IT staff augmentation and project outsourcing services. Since its inception in 1982, Acro has been the preferred service provider to numerous Fortune 500 companies and government entities nationwide. With 28 offices in the U.S. and additional offices in the U.K., Canada and India the company ranks among the nation’s top-firms in its industry.
We are seeking a Customer Service Representative to join the company, a premier supplier, in Camarillo, CA. While working in this clean, climate-controlled facility you will have the opportunity to be directly involved in the evolution of the industry. The position offers competitive compensation, comprehensive benefits options (medical insurance with BlueCross and BlueShield, 401k through Principal Financial and more!). Come work for a company that has been consistently recognized among the Best & Brightest Companies to Work For. Immediate interviews are available, apply today! • The primary goal is to maximize customer satisfaction by ensuring we meet our commitments to the customer. • This position will process and track quotes and orders from request for quote to shipment. • This includes working with sales on quoting product, providing status on orders, issuing RMA’s for items to be returned, and monitoring RMA process. • All activities involve extensive interaction with customers. ESSENTIAL FUNCTIONS: • Entering Sales Orders in SAP • Changing existing sales orders in SAP • Status orders • Export licenses and control • Issuing and tracking RMAs • Creating quotes and monitoring quotes • Distributing S.O. materials and paperwork • General departmental logistics and office support • Process and maintain Orders utilizing various internal systems • Manage customer schedules and websites as required • Work closely with Accounts Receivable and Customers for quick resolution to contested invoices and deductions. • Know and apply all terms of Long-Term Agreements for assigned customers. Develop and maintain customer information documents for other team member’s use. • Work closely with operations and supply chain to ensure Customer on Time Delivery • Create, update, and manage Service Requests and Opportunities for customers • Proactively monitor customer delivery schedules and track critical shortages. Team with Supply Chain Management to expedite urgent customer needs. • Analyze and Problem solve customer specific performance issues • Perform other tasks/duties as assigned. • Associate degree from an accredited institution. • Minimum of 1 year of experience in customer service or sales. • Minimum of 1 year of experience in a manufacturing or technical environment • Legally authorized to work in the United States without company sponsorship. Preferred Qualifications: • Bachelor’s degree from an accredited institution. • Customer service experience, interaction with the public. • Inside sales experience. • Experience using SAP. • Proficient with all MS office products. • Must have good problem-solving skills. • Needs basic contract understanding in the form of Purchase Orders and Government Contract orders. The Company is an Equal Opportunity Employer and is committed to creating an equitable and inclusive environment for all.
